Doxi is developed and operated by With Love LLC, based in Utah, United States ("With Love," "we," "us," or "our"). This Privacy Policy applies to the Doxi iOS app. Visiting withloveapps.com is governed separately by the WithLove Website Privacy Policy.
Our approach to privacy
Doxi does not require an account. We do not ask for your name, email address, or payment-card information to use the app. We do not sell personal information, serve targeted advertising, or track you across apps and websites owned by other companies.
Information stored on your device
Doxi stores the information needed to provide its features on your device and in an app group shared with its iOS extensions. This may include your selected apps and categories, app-group names, schedules, limits, timers, allowance and earned-access settings, gateway tokens and names, Apple Health goal settings and completion state, preferences, onboarding progress, entitlement status, and limited troubleshooting history.
This information is not uploaded to us as a user profile. You can remove locally stored Doxi information by deleting the app, subject to purchase records retained by Apple and RevenueCat.
Screen Time information
With your permission, Doxi uses Apple's Family Controls, Managed Settings, and Device Activity frameworks to let you select apps, categories, and websites; apply restrictions; and evaluate the usage thresholds you configure. Apple represents protected selections to Doxi using privacy-preserving identifiers. Doxi processes Screen Time selections, schedules, restriction state, and usage reports on your device and does not send the apps or websites you select, or your detailed Screen Time activity, to us or to Firebase Analytics.
You can revoke Doxi's Screen Time access in iOS Settings. Revoking access prevents Doxi from providing features that depend on these frameworks.
Apple Health information
Apple Health features are optional. If you create a movement-based goal and grant permission, Doxi reads only the metrics needed for that goal: step count, wheelchair pushes, walking and running distance, or active energy burned. Doxi requests read access only, does not write data to Apple Health, and excludes samples marked as manually entered.
Health values are evaluated on your device to determine progress toward goals and whether earned access should be granted. Doxi may use Apple's background-delivery capability to refresh that progress. We do not send your Health values or Health samples to our servers, Firebase Analytics, or RevenueCat, and we do not use Health information for advertising or data mining. You can review or revoke Doxi's access in the Apple Health app at any time.
Camera, QR codes, and NFC tags
If you use a QR gateway, Doxi requests camera access to recognize a QR code. Camera frames are processed on your device and are not recorded or uploaded by Doxi. QR codes and compatible NFC tags contain a randomly generated Doxi unlock token. They do not contain your selected apps, schedule, or Screen Time history, and using them does not contact a Doxi server.
Anyone who can copy a gateway token may be able to use it to confirm a protected change, so store printed codes and NFC tags according to the level of friction you want them to provide.
Anonymous app analytics
We use Google Analytics for Firebase to understand aggregate product trends, such as onboarding progress, broad setup choices, paywall and purchase-flow outcomes, restore attempts, and when a support flow is started. Firebase Analytics may process a pseudonymous app-instance identifier, an internally generated onboarding-assignment identifier, internally generated configuration identifiers, app interactions, session information, and technical details such as app version, device type, operating-system version, language, and general geographic region.
We do not send Firebase your name, email address, Apple Account, selected apps or websites, detailed Screen Time activity, Health values, camera images, QR or NFC gateway tokens, support-message text, or a custom account ID. Firebase Analytics is used for product analytics, not advertising or cross-app tracking.
Crash and diagnostic information
The current version of Doxi does not include a third-party automated crash-reporting service. Apple may provide crash and diagnostic reports to us when your device settings permit Apple to share that information with developers. Those reports are governed by Apple's privacy practices.
Doxi also keeps limited troubleshooting events on your device so the app and its extensions can explain recent restriction activity. These events are not automatically uploaded to us.
Purchases and subscriptions
Purchases are processed by Apple through the App Store. Apple handles your payment information, and we do not receive your complete payment-card details. We use RevenueCat to present offerings, validate purchases, manage access to Doxi Pro, restore purchases, and understand subscription performance.
RevenueCat may process an anonymous app-user identifier, purchase receipts, product identifiers, purchase and subscription history, entitlement status, app version, operating-system and device information, locale, currency, and related technical information. Doxi provides RevenueCat with the Firebase app-instance identifier so subscription events can be associated with the same pseudonymous app instance for measurement. We do not provide RevenueCat with your name, email address, or a custom identifying account ID.
Support communications
If you contact support, we receive your email address and anything you choose to include. Before your email app opens, Doxi shows the technical details it proposes to include, such as app and build version, iOS version, device model, language, region format, time zone, Screen Time authorization and enforcement status, Pro status, and your RevenueCat purchase-support identifier. You can review or edit the message before sending it. Please do not include sensitive information that is not needed to resolve your request.
How we use and disclose information
We use the limited information described above to:
- Provide Doxi's features and verify access to paid features.
- Understand aggregate onboarding, feature, and subscription trends.
- Diagnose problems and improve reliability.
- Deliver, secure, and improve the app and support experience.
- Comply with applicable law and protect users, our services, and our rights.
We disclose information only to providers that perform these functions for us, including Apple, RevenueCat, and Google Firebase; when you direct us to do so; or when reasonably necessary to comply with law, enforce our rights, or protect safety and security. These providers process information under their own terms and privacy commitments.
Retention and deletion
Information stored locally remains on your device until you remove it or delete the app. Firebase analytics records, RevenueCat purchase records, and Apple diagnostics are retained only as needed for the purposes described above, subject to our provider settings, their retention practices, and applicable financial, security, and legal obligations. Aggregate or de-identified reports may be retained longer.
Support correspondence is ordinarily retained only as long as needed to address the request and maintain reasonable business records, generally no longer than 24 months after the last correspondence unless a longer period is required for legal, security, or dispute-resolution purposes.
Because Doxi does not operate user accounts and its service identifiers are pseudonymous, we may be unable to connect an email request to analytics or purchase records. You can stop future app analytics collection by deleting the app. You may contact us to request access to or deletion of information you provided directly, such as support correspondence. Apple controls App Store purchase records and requests concerning your Apple Account.
Children's privacy
Doxi is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us so we can take appropriate action.
International use
Our providers may process information in the United States and other countries where they operate. Those countries may have data-protection laws different from those where you live. The providers listed above maintain their own safeguards for applicable international transfers.
Changes to this policy
We may update this Privacy Policy as Doxi or legal requirements change. We will post the revised policy here and update its effective date. If a change materially affects how we handle information, we will provide additional notice when appropriate.
Contact
For privacy questions or requests, contact With Love LLC at support@withloveapps.com.